FAQ
DO YOU HAVE A QUESTION?
Check our 'practical information' section to find the answer you need about your event Chianti Ultra Trail by UTMB!
REGISTRATIONS
Before starting the registration process, please check you have a MyUTMB account and your race results are linked to your page. Find out here all the info to set up your account.
A 48h registration priority window is given to the owners of a valid UTMB Index. Runners without a valid UTMB Index may wait for 2 days before entering the registration process. For more information, please check all the benefits here.
If the registration process continues to loop, please change your device and browser. We advise you to use a computer and the Chrome browser. If your payment has been refused, please try again later, try with another credit card or contact your bank.
If you have registered, but have not received a confirmation email, first check with your bank to see if you have been debited. If you have not been debited, try registering again. If you have been debited, please check your Spam folder or contact us via our contact form here in case you haven't received any email in your Spam.
Registration will be open until all places have been filled. There will be no waiting list or re-opening of registrations.
You can cancel your registration at any time via your runner's area. If you have not taken out cancellation insurance, no refund will be possible. If you have taken out cancellation insurance, you will be entitled to a full refund of your registration fee in accordance with the insurance terms and conditions HERE.
BEFORE THE RACE
Check the rules of the Chianti Ultra Trail by UTMB HERE.
We would like to remind you that it is obligatory to be in possession of individual accident insurance which covers any eventual costs for search and rescue In France. We remind you that this insurance is not included in the registration fee.
Learn more about the UTMB Group repatriation insurance here.
Please note that this insurance does not replace the cancellation insurance or the other way around
Runners may cancel their registration at any time via their runner's area HERE
If you have NOT taken out the registration cancellation insurance, no refund will be possible. To cancel your registration, access your registration dashboard and click on the Cancel my registration button.
If you HAVE taken out the cancellation insurance, depending on the reason for cancellation, you may be entitled to a full refund. To do so, you need to access your registration dashboard and click on Apply for a refund to cancel your registration and fill out the refund request form which will be addressed to the insurance. ATTENTION: before cancelling your registration, please make sure you have read the general terms and conditions here.
To validate your registration medical certificate it's mandatory. You can find all the information about that here
HERE you can find the general bib collection program. You will receive further information as the event approaches to choose your time slot to get your race pack and your bib.
Important! Spots for each time slot are limited, so choose the schedule that suits you. Please, make sure to be on time! It's essential that you respect your schedule, to make it easier for you to pick up your bib and enjoy the event.
To ensure runners' safety, no bib may be collected by anyone other than the runner.
Do you look for an accommodation? Find out all our recommendations HERE
Don't forget to discover the Chianti region? Find out all our recommendations [HERE](Things to do)
All roads lead to Radda in Chianti !
Find the different way HERE
DURING THE RACE
A transport system will be available for accompanying persons, enabling them to reach certain aid stations in a collective and eco-responsible manner. The full transport plan for the event will be unveiled a few months before the event, and you will be notified of the opening of reservations by email.
The list of the mandatory equipment is on the race webpage, there you'll find all the information about your race.
After the race
UTCC120: 4 Running stones
CUT73: 3 Running stones
CMT46: 2 Running stones
CHT20: 1 Running stones
You'll find automatiocally your stones on you UTMB account
Check your UTMB index HERE
During the event will be a professional photo service by Sportograf. After the event you'll receive by email the link to find and buy your photos.
